Text

Course syllabus - Service and Service Quality

Scope

7.5 credits

Course code

FOA176

Valid from

Autumn semester 2020

Education level

First cycle

Progressive Specialisation

G1F (First cycle, has less than 60 credits in first-cycle course/s as entry requirements).

Main area(s)

Business Administration

School

School of Business, Society and Engineering

Ratified

2020-01-28

Literature lists

Course literature is preliminary up to 8 weeks before course start. Course literature can be valid over several semesters.

    • Ratified date: 2020-08-10
    • Latest update: 2020-08-10

    Wirtz, Jochen.; Lovelock, Christopher

    Essentials of services marketing

    3rd edition : Harlow : Pearson, [2018] - 670 sidor

    ISBN: 9781292089959 LIBRIS-ID: 21546585

    Mandatory

Grade

Pass with distinction, Pass, Fail