Course syllabus - Total Quality Management and Maintenance Technology

Objectives

The aim of the course is to provide the student(s) with knowledge in modern quality and maintenance technology, its terms and techniques.

Learning outcomes

After completing the course, the student should be able to:
 
1. describe the concepts of quality, quality control, quality assurance and what is meant by "Total Quality Management" (TQM)
2. conduct an improvement project according to the Six Sigma model
3. apply the 7 QC tools
4. apply statistical design of experiments (SFP/ DOE) for the optimisation of a design or process
5. describe the concepts of reliability, operational safety and condition-based maintenance and be able to perform basic calculations such as for the operational safety of systems
6. carry out risk analyses such as FTA / FMEA
7. demonstrate knowledge of safety development as for "safety teams"
8. describe quality standards and their application for safety critical systems
9. demonstrate knowledge and understanding of lean production and its methods and tools
10. demonstrate knowledge and understanding of excellence models for quality
11. demonstrate knowledge and understanding of the measurement of customer satisfaction

Course content

Total Quality Management, Operational Development
Quality of Development, QFD, Design of Experiments
Improvements according to Six - Sigma philosophy with the PDCA cycle
Production quality, statistical process control (SPC)
Quality as customer satisfaction, customer value
Leadership for Quality
Tools for Operational Development: ISO 9001 and ISO 14001
Safety and Reliability
Risk analysis FMEA / FTA
Maintenance Technology-Total productive maintenance (TPM)
Non-destructive testing techniques
Safety development, TEM - Threat and Error Management
Quality Standards ISO 9000, ISO 14000 and others
Lean production philosophy, strategies and value for the customer,
SIQ's model for quality

Tuition

Lectures, hands on exercises and laborations.

Specific requirements

Electronic Systems, 7,5 credits or Development of avionics systems, 7,5 credits. And also Probability Theory and Statistical Inference, 7,5 credits whereof 3 credits approved before course start . 

Grade

Pass with distinction, Pass with credit, Pass, Fail

Interim Regulations and Other Regulations

The course overlaps with 6 credits with Total Quality Management and Maintenance Technology and also 7 credits towards Quality Development and Leadership and Process Quality.

The course fulfills the requirement of at least 7.5 credits of quality technology in Master of Science in Engineering - Dependable Systems.